Return and Refund Policy

At National Retail Supply, we are committed to providing high-quality products and excellent customer service. If you're not fully satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand how returns and refunds are processed.

1. Returns

• Eligibility for Returns

You may return most items purchased from National Retail Supply within 30 days of receipt for a full refund or exchange. To be eligible for a return, the product must be unused, in the original packaging, and in resellable condition.

Non-returnable Items

Some items cannot be returned due to health and safety regulations, including:

Opened or used hygiene products

Perishable goods

Custom orders or special requests

Gift cards

Sale or clearance items

Return Process

To initiate a return, please contact us at [email protected] with your order number and reason for return. Our customer service team will provide you with return instructions and, if applicable, a return shipping label.

Return Shipping

Customers are responsible for the return shipping costs unless the item is defective, damaged, or the wrong product was sent. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure they are returned safely.

2. Refunds

Processing Refunds

Once we receive your returned item, we will inspect it and notify you about the status of your refund. If your return is approved, your refund will be processed to your original payment method within 5-7 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Partial Refunds

In certain cases, such as if the returned item shows signs of use or is missing parts, a partial refund may be issued. The amount refunded will be determined based on the condition of the returned item.

Shipping Charges

Shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items). If you receive a defective or incorrect product, we will cover the return shipping costs.

3. Exchanges

Exchanging Items

If you wish to exchange an item for a different size, color, or model, you may return the original item and place a new order for the replacement. Exchanges are subject to product availability.

4. Defective or Damaged Items

Inspection upon Arrival

If your item arrives damaged or defective, please notify us within 7 days of receipt. You may be eligible for a full refund, exchange, or store credit. To facilitate a smooth process, please provide clear photos of the damaged item and packaging.

Return of Defective Items

If the item is defective, we will provide a return shipping label at no cost to you. Once we receive the returned product, we will process your refund or exchange.

5. Cancellations

Order Cancellation

Orders may be canceled within 24 hours of placement. After this time, we may have already processed and shipped your order, making it ineligible for cancellation. Please contact us immediately at [email protected] if you need to cancel your order.

6. Contact Us

If you have any questions or concerns regarding your return, refund, or exchange, please don’t hesitate to reach out to our customer service team at:

Email: [email protected]

Phone: (352) 364-9032

Note:

This Return and Refund Policy is subject to change at any time without prior notice. Any updates or changes will be posted on this page.

This policy is designed to be clear and customer-friendly, providing transparency regarding returns and refunds. If you need to add or adjust any specifics, feel free to let me know!